Cookies Policy
Policy
1. What Are Cookies?
A "cookie" is a small piece of information that is stored on your computer's hard drive or mobile device when you visit our website. Cookies help us understand how you navigate our website so that we can improve your experience and provide you with tailored content and services.
Cookies are used by nearly all websites and do not harm your system. They simply help websites work more efficiently and provide valuable information to website owners.
2. Your Consent
We are required by law to obtain your consent for all non-essential cookies used on our website. When you first visit our website, you will see a cookie consent banner asking you to accept or reject non-essential cookies.
You have the right to:
3. How We Use Cookies
We use cookies to:
4. Types of Cookies We Use
Cookies can be categorised in different ways:
By Duration:
Session Cookies
These are temporary cookies stored only during your web session
They are automatically deleted when you close your browser
They usually store an anonymous session ID, allowing you to browse our website without having to log in to each page
They do not collect any personal data from your computer
Persistent Cookies
These cookies remain on your device after you close your browser
They are stored as a file on your computer until they expire or you delete them
They help us recognise you when you return to our website
We use persistent cookies for Google Analytics and to remember your preferences
By Purpose:
Strictly Necessary Cookies
These cookies are essential for our website to function properly
They enable core functionality such as security, network management, and accessibility
Without these cookies, services you have requested (such as booking appointments or submitting forms) cannot be provided
These cookies do not gather information about you for marketing purposes
Performance/Analytics Cookies
These cookies help us understand how visitors interact with our website
They collect information about which pages are visited most often and whether visitors receive error messages
All information collected is aggregated and anonymous
We use this information to improve how our website works and to understand what content is most valuable to our visitors
Functionality Cookies
These cookies allow our website to remember choices you make (such as your name or email when leaving a comment)
They provide enhanced, personalised features
They may also be used to provide services you have requested, such as scheduling an appointment
The information these cookies collect is usually anonymised, and they cannot track your browsing activity on other websites
Targeting/Marketing Cookies
These cookies (if used) record your visit to our website, the pages you have visited, and the links you have followed
We would use this information to make our website and any advertising displayed more relevant to your interests
Note: We currently do not use targeting or marketing cookies, but this policy will be updated if we do in the future
By Origin:
First-Party Cookies
These are cookies set directly by our website
They are used for essential website functionality and to remember your preferences
Third-Party Cookies
These are cookies set by external services we use on our website (such as Google Analytics, Kit, or Calendly)
Third-party cookies help us provide enhanced functionality and analyse how our website is used
We use third-party cookies on this website, and these are detailed in the table below
5. Cookies We Use
The cookies we use on this website are detailed in the table below. We have categorised each cookie according to its purpose to help you understand why we use it.
Cookies Used on This Website:
A "cookie" is a small piece of information that is stored on your computer's hard drive or mobile device when you visit our website. Cookies help us understand how you navigate our website so that we can improve your experience and provide you with tailored content and services.
Cookies are used by nearly all websites and do not harm your system. They simply help websites work more efficiently and provide valuable information to website owners.
2. Your Consent
We are required by law to obtain your consent for all non-essential cookies used on our website. When you first visit our website, you will see a cookie consent banner asking you to accept or reject non-essential cookies.
You have the right to:
- Accept all cookies
- Reject non-essential cookies (analytics and marketing)
- Change your cookie preferences at any time
- You can also block cookies at any time by changing your browser settings (see Section 7 below). However, if you block essential cookies, you may not be able to access all features of our website, or certain functionality may not work properly.
3. How We Use Cookies
We use cookies to:
- Track your use of our website - This helps us understand how you interact with our site and identify patterns in usage
- Improve your experience - Cookies allow us to remember your preferences and provide personalised content
- Analyse website performance - We use analytics cookies to see which pages are most popular and how visitors navigate our site
- Remember your choices - Such as form information or booking preferences
- Provide essential functionality - Some cookies are necessary for our website to work properly
4. Types of Cookies We Use
Cookies can be categorised in different ways:
By Duration:
Session Cookies
These are temporary cookies stored only during your web session
They are automatically deleted when you close your browser
They usually store an anonymous session ID, allowing you to browse our website without having to log in to each page
They do not collect any personal data from your computer
Persistent Cookies
These cookies remain on your device after you close your browser
They are stored as a file on your computer until they expire or you delete them
They help us recognise you when you return to our website
We use persistent cookies for Google Analytics and to remember your preferences
By Purpose:
Strictly Necessary Cookies
These cookies are essential for our website to function properly
They enable core functionality such as security, network management, and accessibility
Without these cookies, services you have requested (such as booking appointments or submitting forms) cannot be provided
These cookies do not gather information about you for marketing purposes
Performance/Analytics Cookies
These cookies help us understand how visitors interact with our website
They collect information about which pages are visited most often and whether visitors receive error messages
All information collected is aggregated and anonymous
We use this information to improve how our website works and to understand what content is most valuable to our visitors
Functionality Cookies
These cookies allow our website to remember choices you make (such as your name or email when leaving a comment)
They provide enhanced, personalised features
They may also be used to provide services you have requested, such as scheduling an appointment
The information these cookies collect is usually anonymised, and they cannot track your browsing activity on other websites
Targeting/Marketing Cookies
These cookies (if used) record your visit to our website, the pages you have visited, and the links you have followed
We would use this information to make our website and any advertising displayed more relevant to your interests
Note: We currently do not use targeting or marketing cookies, but this policy will be updated if we do in the future
By Origin:
First-Party Cookies
These are cookies set directly by our website
They are used for essential website functionality and to remember your preferences
Third-Party Cookies
These are cookies set by external services we use on our website (such as Google Analytics, Kit, or Calendly)
Third-party cookies help us provide enhanced functionality and analyse how our website is used
We use third-party cookies on this website, and these are detailed in the table below
5. Cookies We Use
The cookies we use on this website are detailed in the table below. We have categorised each cookie according to its purpose to help you understand why we use it.
Cookies Used on This Website:
Last updated October 2025
| Cookie Name | Type | Purpose | Duration | Source |
|---|---|---|---|---|
| _ga | Analytics | Used by Google Analytics to distinguish unique visitors and understand how visitors use our website | 2 years | Third Party (Google) |
| _ga_[container-id] | Analytics | Used by Google Analytics to maintain session state and track user interactions | 2 years | Third Party (Google) |
| _gid | Analytics | Used by Google Analytics to distinguish users and store information about how visitors use our website | 24 hours | Third Party (Google) |
| _gat | Analytics | Used by Google Analytics to throttle request rates | 1 minute | Third Party (Google) |
| wordpress_test_cookie | Necessary | Checks whether your browser has cookies enabled to ensure core website functionality | Session | First Party |
| comment_author_[hash] | Functional | Remembers the name you entered when leaving a comment | 347 days | First Party |
| comment_author_email_[hash] | Functional | Remembers the email address you entered when leaving a comment | 347 days | First Party |
| comment_author_url_[hash] | Functional | Remembers the website URL you entered when leaving a comment | 347 days | First Party |
| ck_subscriber_id | Functional | Used by Kit (ConvertKit) to identify subscribers and prevent duplicate form submissions | 1 year | Third Party (Kit) |
| ck_form_[form_id] | Functional | Used by Kit (ConvertKit) to remember if you've completed a specific form | 30 days | Third Party (Kit) |
| __cfduid | Necessary | Used by Calendly's content delivery network to apply security settings | 30 days | Third Party (Calendly) |
| calendly_session | Functional | Maintains your Calendly booking session and preferences | Session | Third Party (Calendly) |
| _calendly_session | Functional | Tracks sessions to ensure Calendly booking functionality works correctly | Session | Third Party (Calendly) |
This cookie list was last updated in [October 2025]. We may update this list from time to time as we add or remove features from our website.
You can always find the most current information in this Cookie Policy.
6. Third-Party Services
We use the following third-party services on our website, each of which may set cookies:
Google Analytics
Provider: Google LLC
Purpose: Website analytics and performance tracking
Privacy Policy: https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout
Kit (ConvertKit)
Provider: ConvertKit LLC
Purpose: Email marketing and subscriber management
Privacy Policy: https://kit.com/privacy
Calendly
Provider: Calendly LLC
Purpose: Appointment scheduling and booking
Privacy Policy: https://calendly.com/privacy
These services are carefully selected to ensure they meet high standards of data protection and privacy.
7. How to Manage and Delete Cookies
You have several options for managing cookies:
Through Our Website:
You can change your cookie preferences at any time by clicking [LINK TO COOKIE SETTINGS - you'll add this when you install your cookie banner]
You can withdraw your consent to non-essential cookies at any time
Through Your Browser:
Here's how to manage cookies in popular browsers:
Google Chrome: Settings > Privacy and Security > Cookies and other site data
Guide: https://support.google.com/chrome/answer/95647
Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
Guide: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Safari: Preferences > Privacy > Cookies and website data
Guide: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
Guide: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
Internet Explorer: Tools > Internet Options > Privacy > Advanced
Guide: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
Important Notes:
Blocking all cookies may prevent you from accessing certain features of our website
Strictly necessary cookies cannot be refused as they are essential for providing the services you have requested
Deleting cookies will remove your preferences, and you may need to set them again
Opt-Out of Google Analytics:
If you want to opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on:
Download: https://tools.google.com/dlpage/gaoptout
8. More Information About Cookies
If you would like to learn more about cookies in general, you can visit:
All About Cookies: www.allaboutcookies.org
Your Online Choices (EU): www.youronlinechoices.com
Network Advertising Initiative (US): www.networkadvertising.org
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in:
If we make material changes that significantly affect your rights, we will notify you through a prominent notice on our website or via email (if you have provided your email address to us).
10. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Just My Way Ltd. (trading as Where’s Your Customer?)
Email: jo@justmyway.co.uk
Address: 31 Horseley Avenue, Manchester M28 3YA
You can also contact us through our website at: [YOUR WEBSITE CONTACT PAGE URL]
11. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have rights, including:
For more information about how we process your personal data, please see our Privacy Policy at [LINK TO YOUR PRIVACY POLICY].
By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy.
END OF COOKIE POLICY.
6. Third-Party Services
We use the following third-party services on our website, each of which may set cookies:
Google Analytics
Provider: Google LLC
Purpose: Website analytics and performance tracking
Privacy Policy: https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout
Kit (ConvertKit)
Provider: ConvertKit LLC
Purpose: Email marketing and subscriber management
Privacy Policy: https://kit.com/privacy
Calendly
Provider: Calendly LLC
Purpose: Appointment scheduling and booking
Privacy Policy: https://calendly.com/privacy
These services are carefully selected to ensure they meet high standards of data protection and privacy.
7. How to Manage and Delete Cookies
You have several options for managing cookies:
Through Our Website:
You can change your cookie preferences at any time by clicking [LINK TO COOKIE SETTINGS - you'll add this when you install your cookie banner]
You can withdraw your consent to non-essential cookies at any time
Through Your Browser:
- Most web browsers allow you to manage cookies through their settings. You can set your browser to:
- Block all cookies
- Block only third-party cookies
- Delete cookies when you close your browser
- Accept cookies only from specific websites
Here's how to manage cookies in popular browsers:
Google Chrome: Settings > Privacy and Security > Cookies and other site data
Guide: https://support.google.com/chrome/answer/95647
Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
Guide: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Safari: Preferences > Privacy > Cookies and website data
Guide: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
Guide: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
Internet Explorer: Tools > Internet Options > Privacy > Advanced
Guide: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
Important Notes:
Blocking all cookies may prevent you from accessing certain features of our website
Strictly necessary cookies cannot be refused as they are essential for providing the services you have requested
Deleting cookies will remove your preferences, and you may need to set them again
Opt-Out of Google Analytics:
If you want to opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on:
Download: https://tools.google.com/dlpage/gaoptout
8. More Information About Cookies
If you would like to learn more about cookies in general, you can visit:
All About Cookies: www.allaboutcookies.org
Your Online Choices (EU): www.youronlinechoices.com
Network Advertising Initiative (US): www.networkadvertising.org
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in:
- The cookies we use
- The technology we employ
- Legal or regulatory requirements
If we make material changes that significantly affect your rights, we will notify you through a prominent notice on our website or via email (if you have provided your email address to us).
10. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Just My Way Ltd. (trading as Where’s Your Customer?)
Email: jo@justmyway.co.uk
Address: 31 Horseley Avenue, Manchester M28 3YA
You can also contact us through our website at: [YOUR WEBSITE CONTACT PAGE URL]
11. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have rights, including:
- The right to access - You have the right to request copies of your personal data
- The right to rectification - You have the right to request that we correct any information you believe is inaccurate
- The right to erasure - You have the right to request that we erase your personal data, under certain conditions
- The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions
- The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions
- The right to data portability - You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions
For more information about how we process your personal data, please see our Privacy Policy at [LINK TO YOUR PRIVACY POLICY].
By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy.
END OF COOKIE POLICY.
