Website Terms of Use
Policy
TERMS OF WEBSITE USE
This page (and the documents it refers to) tells you the terms of use on which you may use or browse our website, wheresyourcustomer.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.
ABOUT US
wheresyourcustomer.com is a site operated by Just My Way Ltd. trading as Where's Your Customer? ("we" or "us"). Our trading address is 31 Horseley Avenue, Manchester M28 3YA and our email address is jo@wheresyourcustomer.com.
[Our company registration number is [INSERT YOUR VAT REGISTRATION NUMBER].]
OUR SITE
We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren't complying with these terms of use, we have the right to disable any such code, password or feature at any time.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
VARIATIONS
We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site. Please check this page periodically for any changes. Your continued use of our site following any changes constitutes your acceptance of the new terms.
INTELLECTUAL PROPERTY RIGHTS
Our Content and Ownership
We are the owner or the licensee of all intellectual property rights in our site and the material published on it, including but not limited to:
All podcast episodes and audio content from the Where's Your Customer? podcast
All blog posts, articles, and written content
All customer experience frameworks, methodologies, and tools
Workshop materials, templates, and resources
All images, graphics, logos, and designs
The look, feel, and overall design of the site
All downloadable resources and guides
Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
What You May Do
You may:
Listen to our podcast episodes for your personal, non-commercial use
Read our blog posts for your personal, non-commercial use
Share links to our content on social media
Subscribe to our newsletter
What You May NOT Do
You must not:
Reproduce or republish any podcast episodes on other platforms, websites, or podcast directories without our prior written consent
Copy, reproduce, or republish our blog posts, articles, or written content on other websites, blogs, or platforms
Use any part of our materials for commercial purposes without a licence from us or our licensors
Reproduce in any format (including on another website) any part of our site, including content, images, designs, look and feel, without our prior written consent
Copy, replicate, or use our customer experience frameworks, methodologies, or tools for commercial purposes or to deliver services to others
Remove or obscure any copyright notices, watermarks, or attribution from our materials
Create derivative works based on our content without permission
Claim authorship or ownership of our content
Use our content to train AI models or create automated content generation systems
Consequences of Breach
If, in our opinion, you are in breach of these provisions:
Your right to use our site will cease immediately
You must either return or destroy (as required by us) any copies of the materials you have made
We reserve the right to take legal action to protect our intellectual property rights
Requesting Permission
If you wish to use any of our materials beyond the permitted personal use described above, please contact us at [INSERT YOUR CONTACT EMAIL ADDRESS] with details of your intended use. We will consider requests on a case-by-case basis.
CONTENT AND INFORMATION ON OUR SITE
Nature of Content
The content on our site, including:
Podcast episodes
Blog posts and articles
Customer experience advice and strategies
Retail and marketing guidance
Business insights and recommendations is provided for general informational and educational purposes only.
Not Professional Advice
Important: The information on our site does not constitute:
Professional business consulting advice specific to your situation
Legal advice
Financial advice
Accounting or tax advice
Formal recommendations for your specific business decisions
While we draw on over 20 years of experience in retail marketing and customer experience, and hold CCXP certification, the content on this site is general guidance only and is not tailored to your specific circumstances.
Your Responsibility
It is your responsibility to:
Evaluate whether any strategies, tools, or approaches discussed on our site are appropriate for your specific business situation
Seek professional advice from qualified advisors before making business decisions
Conduct your own due diligence before implementing any suggestions or recommendations
Understand that business outcomes depend on many factors beyond any guidance we provide
No Guarantees
We make no warranties or guarantees that:
Any strategies or approaches discussed will achieve specific results for your business
Information is complete, accurate, or current (though we strive for accuracy)
Any particular outcome will result from implementing our guidance
Our content is suitable for your specific needs
Changes to Information
Business practices, regulations, and market conditions change constantly. While we endeavour to keep our content current and accurate:
Information may become outdated
We are under no obligation to update past content
You should verify information independently before relying on it
LINKS TO AND FROM OUR SITE
Links to Third-Party Sites
Our site may contain links to other websites and resources provided by third parties. These links are provided for your convenience and information only.
We have no control over the contents of those sites or resources and accept no responsibility for:
The content of third-party websites
Any loss or damage that may arise from your use of them
The privacy practices of third-party sites
When you access third-party websites, you do so at your own risk and should review their terms of use and privacy policies.
Links to Our Site
Linking to our home page:
You may link to our home page only if:
You have first obtained our written consent
You do so in a way that is fair and legal
You do not damage our reputation or take advantage of it
You do not suggest any form of association, approval or endorsement on our part where none exists
We reserve the right to withdraw linking permission without notice.
Restrictions:
You must not:
Frame our site on any other site
Create a link to any part of our site other than the home page without permission
Deep link to specific podcast episodes, blog posts, or downloadable resources without our consent
Requests for permission:
If you wish to link to our site or make any use of material on our site other than that set out above, please address your request to jo@justmyway.co.uk.
RELIANCE ON INFORMATION
Use at Your Own Risk
The contents of our site are for information only. You acknowledge and agree that:
Any reliance you place on information from our site is strictly at your own risk
We shall not be liable for any use of, or reliance on, such materials
It is your responsibility to ensure that any products, services, strategies, or information available through this website meet your specific requirements
Case Studies and Examples
Where we share case studies, examples, or client success stories:
These are provided for illustrative purposes only
Results shown are not typical and cannot be guaranteed
Your results may vary significantly
Past performance or results do not guarantee future outcomes
Podcast Content
The Where's Your Customer? podcast features discussions, interviews, and advice about customer experience and retail. Listeners acknowledge that:
Podcast content represents opinions and experiences, not definitive advice
Guest perspectives are their own and do not necessarily reflect our views
Implementation of any strategies discussed is at the listener's own discretion and risk
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
We process information about you in accordance with our Privacy Policy [link to Privacy Policy]. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
We use cookies on our site. For information about how we use cookies, please see our Cookie Policy [link to Cookie Policy].
VIRUSES, HACKING AND OTHER OFFENCES
Your Obligations
You must not misuse our site by knowingly:
Introducing any material which is malicious or technologically harmful (including viruses, trojan horses, worms, logic bombs, or other harmful code)
Attempting to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site
Attacking our site via a denial-of-service attack or a distributed denial-of-service attack
Using automated systems or software to extract data from our site for commercial purposes ("screen scraping")
Attempting to probe, scan, or test the vulnerability of our site or any associated system or network
Consequences
By failing to comply with this provision:
You would commit a criminal offence under the Computer Misuse Act 1990
Your right to use our site will cease immediately
We will report your actions to the relevant law enforcement authorities
We will cooperate with those authorities by disclosing your identity to them
We reserve the right to pursue civil remedies
Our Security
While we take reasonable measures to protect our site, we do not guarantee that:
Our site will be secure and free from bugs or viruses
Your use of our site will be uninterrupted
Our site or any content will be available at all times
You are responsible for:
Configuring your information technology, computer programs, and platform to access our site
Using your own virus protection software
Taking appropriate precautions to protect your own systems
OUR LIABILITY
Exclusions and Limitations
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy, completeness, or suitability for any particular purpose.
To the extent permitted by law, we hereby expressly exclude:
(a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
(b) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with:
Our site
The use, inability to use, or results of the use of our site
Any websites linked to our site
Any materials posted on our site (whether by us or a third party)
Implementation of any advice, strategies, or recommendations from our content
including, without limitation, any liability for:
Loss of income or revenue
Loss of business
Loss of profits or contracts
Loss of anticipated savings
Loss of data
Loss of goodwill
Wasted management or office time
Damage to reputation
Business decisions based on our content
Failure to achieve expected business results
Any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable
What We Don't Exclude
This does not affect any liability which cannot be excluded or limited under applicable law, including:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded or limited by English law
Specific Disclaimers
Business Advice: We are not liable for any business decisions you make based on content from our site, podcast, or blog. All business decisions are made at your own risk.
Third-Party Content: Where we feature guests on our podcast or quote third parties, their views are their own. We are not responsible for the accuracy of their statements or any reliance you place on them.
Results and Outcomes: We make no representations about the results you will achieve from implementing any strategies, tools, or approaches discussed on our site.
NEWSLETTER AND COMMUNICATIONS
If you subscribe to our newsletter or communications:
You consent to receiving emails from us about customer experience, retail insights, podcast updates, and our services
You can unsubscribe at any time using the link in any email
We will process your data in accordance with our Privacy Policy
We will not share your email address with third parties for their marketing purposes without your consent
JURISDICTION AND APPLICABLE LAW
Governing Law
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Jurisdiction
The English courts will have exclusive jurisdiction over any claim arising from, or related to:
> A visit to our site
> Use of our content
> Any dispute under these terms of use
GENERAL PROVISIONS
Entire Agreement
These terms of use, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of our site.
Severability
If any provision of these terms of use is found by any court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
Waiver
No failure or delay by us in exercising any right or remedy under these terms shall constitute a waiver of that right or remedy. Any waiver must be in writing and signed by us.
Contact Us
If you have any questions about these terms of use, please contact us at:
Email: jo@justmyway.co.uk
Address: 31 Horseley Avenue, Manchester M28 3YA
ACCEPTANCE OF TERMS
By using our site, you acknowledge that:
You have read these terms of use
You understand them
You agree to be bound by them
If you do not agree to these terms of use, you must not use our site.
Last Updated: October 2025
Version: 1.0
This page (and the documents it refers to) tells you the terms of use on which you may use or browse our website, wheresyourcustomer.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.
ABOUT US
wheresyourcustomer.com is a site operated by Just My Way Ltd. trading as Where's Your Customer? ("we" or "us"). Our trading address is 31 Horseley Avenue, Manchester M28 3YA and our email address is jo@wheresyourcustomer.com.
[Our company registration number is [INSERT YOUR VAT REGISTRATION NUMBER].]
OUR SITE
We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren't complying with these terms of use, we have the right to disable any such code, password or feature at any time.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
VARIATIONS
We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site. Please check this page periodically for any changes. Your continued use of our site following any changes constitutes your acceptance of the new terms.
INTELLECTUAL PROPERTY RIGHTS
Our Content and Ownership
We are the owner or the licensee of all intellectual property rights in our site and the material published on it, including but not limited to:
All podcast episodes and audio content from the Where's Your Customer? podcast
All blog posts, articles, and written content
All customer experience frameworks, methodologies, and tools
Workshop materials, templates, and resources
All images, graphics, logos, and designs
The look, feel, and overall design of the site
All downloadable resources and guides
Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
What You May Do
You may:
Listen to our podcast episodes for your personal, non-commercial use
Read our blog posts for your personal, non-commercial use
Share links to our content on social media
Subscribe to our newsletter
What You May NOT Do
You must not:
Reproduce or republish any podcast episodes on other platforms, websites, or podcast directories without our prior written consent
Copy, reproduce, or republish our blog posts, articles, or written content on other websites, blogs, or platforms
Use any part of our materials for commercial purposes without a licence from us or our licensors
Reproduce in any format (including on another website) any part of our site, including content, images, designs, look and feel, without our prior written consent
Copy, replicate, or use our customer experience frameworks, methodologies, or tools for commercial purposes or to deliver services to others
Remove or obscure any copyright notices, watermarks, or attribution from our materials
Create derivative works based on our content without permission
Claim authorship or ownership of our content
Use our content to train AI models or create automated content generation systems
Consequences of Breach
If, in our opinion, you are in breach of these provisions:
Your right to use our site will cease immediately
You must either return or destroy (as required by us) any copies of the materials you have made
We reserve the right to take legal action to protect our intellectual property rights
Requesting Permission
If you wish to use any of our materials beyond the permitted personal use described above, please contact us at [INSERT YOUR CONTACT EMAIL ADDRESS] with details of your intended use. We will consider requests on a case-by-case basis.
CONTENT AND INFORMATION ON OUR SITE
Nature of Content
The content on our site, including:
Podcast episodes
Blog posts and articles
Customer experience advice and strategies
Retail and marketing guidance
Business insights and recommendations is provided for general informational and educational purposes only.
Not Professional Advice
Important: The information on our site does not constitute:
Professional business consulting advice specific to your situation
Legal advice
Financial advice
Accounting or tax advice
Formal recommendations for your specific business decisions
While we draw on over 20 years of experience in retail marketing and customer experience, and hold CCXP certification, the content on this site is general guidance only and is not tailored to your specific circumstances.
Your Responsibility
It is your responsibility to:
Evaluate whether any strategies, tools, or approaches discussed on our site are appropriate for your specific business situation
Seek professional advice from qualified advisors before making business decisions
Conduct your own due diligence before implementing any suggestions or recommendations
Understand that business outcomes depend on many factors beyond any guidance we provide
No Guarantees
We make no warranties or guarantees that:
Any strategies or approaches discussed will achieve specific results for your business
Information is complete, accurate, or current (though we strive for accuracy)
Any particular outcome will result from implementing our guidance
Our content is suitable for your specific needs
Changes to Information
Business practices, regulations, and market conditions change constantly. While we endeavour to keep our content current and accurate:
Information may become outdated
We are under no obligation to update past content
You should verify information independently before relying on it
LINKS TO AND FROM OUR SITE
Links to Third-Party Sites
Our site may contain links to other websites and resources provided by third parties. These links are provided for your convenience and information only.
We have no control over the contents of those sites or resources and accept no responsibility for:
The content of third-party websites
Any loss or damage that may arise from your use of them
The privacy practices of third-party sites
When you access third-party websites, you do so at your own risk and should review their terms of use and privacy policies.
Links to Our Site
Linking to our home page:
You may link to our home page only if:
You have first obtained our written consent
You do so in a way that is fair and legal
You do not damage our reputation or take advantage of it
You do not suggest any form of association, approval or endorsement on our part where none exists
We reserve the right to withdraw linking permission without notice.
Restrictions:
You must not:
Frame our site on any other site
Create a link to any part of our site other than the home page without permission
Deep link to specific podcast episodes, blog posts, or downloadable resources without our consent
Requests for permission:
If you wish to link to our site or make any use of material on our site other than that set out above, please address your request to jo@justmyway.co.uk.
RELIANCE ON INFORMATION
Use at Your Own Risk
The contents of our site are for information only. You acknowledge and agree that:
Any reliance you place on information from our site is strictly at your own risk
We shall not be liable for any use of, or reliance on, such materials
It is your responsibility to ensure that any products, services, strategies, or information available through this website meet your specific requirements
Case Studies and Examples
Where we share case studies, examples, or client success stories:
These are provided for illustrative purposes only
Results shown are not typical and cannot be guaranteed
Your results may vary significantly
Past performance or results do not guarantee future outcomes
Podcast Content
The Where's Your Customer? podcast features discussions, interviews, and advice about customer experience and retail. Listeners acknowledge that:
Podcast content represents opinions and experiences, not definitive advice
Guest perspectives are their own and do not necessarily reflect our views
Implementation of any strategies discussed is at the listener's own discretion and risk
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
We process information about you in accordance with our Privacy Policy [link to Privacy Policy]. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
We use cookies on our site. For information about how we use cookies, please see our Cookie Policy [link to Cookie Policy].
VIRUSES, HACKING AND OTHER OFFENCES
Your Obligations
You must not misuse our site by knowingly:
Introducing any material which is malicious or technologically harmful (including viruses, trojan horses, worms, logic bombs, or other harmful code)
Attempting to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site
Attacking our site via a denial-of-service attack or a distributed denial-of-service attack
Using automated systems or software to extract data from our site for commercial purposes ("screen scraping")
Attempting to probe, scan, or test the vulnerability of our site or any associated system or network
Consequences
By failing to comply with this provision:
You would commit a criminal offence under the Computer Misuse Act 1990
Your right to use our site will cease immediately
We will report your actions to the relevant law enforcement authorities
We will cooperate with those authorities by disclosing your identity to them
We reserve the right to pursue civil remedies
Our Security
While we take reasonable measures to protect our site, we do not guarantee that:
Our site will be secure and free from bugs or viruses
Your use of our site will be uninterrupted
Our site or any content will be available at all times
You are responsible for:
Configuring your information technology, computer programs, and platform to access our site
Using your own virus protection software
Taking appropriate precautions to protect your own systems
OUR LIABILITY
Exclusions and Limitations
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy, completeness, or suitability for any particular purpose.
To the extent permitted by law, we hereby expressly exclude:
(a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
(b) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with:
Our site
The use, inability to use, or results of the use of our site
Any websites linked to our site
Any materials posted on our site (whether by us or a third party)
Implementation of any advice, strategies, or recommendations from our content
including, without limitation, any liability for:
Loss of income or revenue
Loss of business
Loss of profits or contracts
Loss of anticipated savings
Loss of data
Loss of goodwill
Wasted management or office time
Damage to reputation
Business decisions based on our content
Failure to achieve expected business results
Any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable
What We Don't Exclude
This does not affect any liability which cannot be excluded or limited under applicable law, including:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded or limited by English law
Specific Disclaimers
Business Advice: We are not liable for any business decisions you make based on content from our site, podcast, or blog. All business decisions are made at your own risk.
Third-Party Content: Where we feature guests on our podcast or quote third parties, their views are their own. We are not responsible for the accuracy of their statements or any reliance you place on them.
Results and Outcomes: We make no representations about the results you will achieve from implementing any strategies, tools, or approaches discussed on our site.
NEWSLETTER AND COMMUNICATIONS
If you subscribe to our newsletter or communications:
You consent to receiving emails from us about customer experience, retail insights, podcast updates, and our services
You can unsubscribe at any time using the link in any email
We will process your data in accordance with our Privacy Policy
We will not share your email address with third parties for their marketing purposes without your consent
JURISDICTION AND APPLICABLE LAW
Governing Law
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Jurisdiction
The English courts will have exclusive jurisdiction over any claim arising from, or related to:
> A visit to our site
> Use of our content
> Any dispute under these terms of use
GENERAL PROVISIONS
Entire Agreement
These terms of use, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of our site.
Severability
If any provision of these terms of use is found by any court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
Waiver
No failure or delay by us in exercising any right or remedy under these terms shall constitute a waiver of that right or remedy. Any waiver must be in writing and signed by us.
Contact Us
If you have any questions about these terms of use, please contact us at:
Email: jo@justmyway.co.uk
Address: 31 Horseley Avenue, Manchester M28 3YA
ACCEPTANCE OF TERMS
By using our site, you acknowledge that:
You have read these terms of use
You understand them
You agree to be bound by them
If you do not agree to these terms of use, you must not use our site.
Last Updated: October 2025
Version: 1.0
Last updated October 2025
